Terms of service
Terms of Service
Last updated: July 1, 2026
Welcome to NEVEN™. These Terms of Service explain the rules and conditions for using our website, placing orders, and purchasing products from us.
By visiting our website, using our services, or placing an order, you agree to these Terms of Service. If you do not agree, please do not use our website or purchase from us.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian.
You agree not to use our website or products for any unlawful purpose or in violation of any applicable laws.
2. Product Information
We do our best to display our products, images, descriptions, prices, and details as accurately as possible.
However, we cannot guarantee that colors, packaging, product appearance, or details will appear exactly the same on every device or screen.
Product descriptions, pricing, availability, and promotions may change at any time without notice.
3. Orders
When you place an order with NEVEN™, you agree that all information provided is accurate, current, and complete.
We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, incorrect pricing, product availability, or policy violations.
Once an order is placed, we begin processing it as quickly as possible. Order changes or cancellations are not guaranteed after the order has been submitted.
4. Pricing and Payment
All prices are listed in the currency shown at checkout.
Prices, discounts, promotions, and offers may change at any time without notice.
You agree to provide valid payment information and authorize us or our payment providers to charge the total amount shown at checkout.
We are not responsible for any additional bank fees, currency conversion fees, customs fees, import taxes, or other charges applied by third parties.
5. Shipping and Delivery
Shipping times shown on our website are estimates only and are not guaranteed.
Delivery may be affected by carrier delays, customs processing, weather, holidays, incorrect shipping information, or other circumstances outside of our control.
NEVEN™ is not responsible for shipping delays caused by carriers, customs, or events outside of our control.
Customers are responsible for providing the correct shipping address at checkout. We are not responsible for orders delayed, lost, returned, or delivered incorrectly due to inaccurate or incomplete shipping information.
Please review our Shipping Policy for more details.
6. Returns and Refunds
Returns, refunds, exchanges, and order issues are handled according to our Return & Refund Policy.
Please review our Return & Refund Policy before placing your order.
Items returned without approval may not be accepted.
7. Personal Care Product Notice
NEVEN™ products are personal care and beauty products.
Individual results may vary depending on hair type, routine, usage, and other factors. Product descriptions, images, and customer experiences are for general informational purposes and should not be viewed as guaranteed results.
Our products are not intended to diagnose, treat, cure, or prevent any medical condition.
8. Website Use
You agree not to misuse our website or services.
You may not:
Use our website for illegal purposes
Attempt to hack, damage, or disrupt the website
Submit false or misleading information
Copy, reproduce, or steal website content without permission
Use our brand, images, product content, or designs without approval
Interfere with other customers’ use of the website
We reserve the right to restrict or terminate access to our website if we believe these Terms have been violated.
9. Intellectual Property
All content on this website, including the NEVEN™ name, logo, product images, text, graphics, designs, videos, and website layout, belongs to NEVEN™ or our content providers.
You may not copy, reproduce, modify, distribute, sell, or use our content without written permission.
10. Customer Reviews and Feedback
If you submit reviews, photos, videos, comments, testimonials, or other feedback to NEVEN™, you allow us to use that content for marketing, advertising, website content, social media, and other business purposes.
By submitting feedback, you confirm that your content is truthful, belongs to you, and does not violate the rights of others.
We may edit, remove, or choose not to publish feedback at our discretion.
11. Third-Party Services
Our website may use third-party services for payments, shipping, analytics, advertising, customer support, and website functionality.
We are not responsible for the actions, policies, or practices of third-party providers. Your use of third-party services may be subject to their own terms and privacy policies.
12. Shopify
Our store may be powered by Shopify. Shopify provides ecommerce tools that allow us to operate our online store.
Purchases made through our website are transactions between you and NEVEN™. Shopify is not responsible for products, fulfillment, customer service, returns, or claims related to your order.
13. Errors and Inaccuracies
Occasionally, our website may contain errors, inaccuracies, or missing information related to product descriptions, pricing, promotions, shipping times, availability, or other details.
We reserve the right to correct any errors, update information, cancel orders, or make changes at any time without prior notice, including after an order has been placed.
14. Limitation of Liability
To the fullest extent permitted by law, NEVEN™ is not liable for any indirect, incidental, special, or consequential damages related to your use of our website, products, or services.
Our total liability for any claim related to an order will not exceed the amount paid for the product involved in that order.
15. No Guaranteed Results
Any product benefits, customer testimonials, before-and-after examples, or marketing statements are provided for informational and promotional purposes only.
Results may vary by customer. We do not guarantee specific results from using our products.
16. Indemnification
You agree to hold NEVEN™ harmless from any claims, losses, damages, or expenses resulting from your misuse of our website, violation of these Terms, or violation of any law or third-party rights.
17. Changes to These Terms
We may update these Terms of Service at any time.
Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our website after changes are posted means you accept the updated Terms.
18. Contact Information
For questions about these Terms of Service, please contact us at: