Refund policy
Return & Refund Policy
At NEVEN™, customer satisfaction is important to us. Please review our return and refund policy carefully before placing your order.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, the item must be:
Unused and in the same condition you received it
In its original packaging
With all original accessories, manuals, inserts, and packaging materials included
Accompanied by a receipt or proof of purchase
For hygiene and safety reasons, used personal care or beauty items may not be eligible for return unless the item arrives damaged, defective, or incorrect.
How to Start a Return
To request a return, please contact us at:
Please include your order number, the email used at checkout, and the reason for your return.
Returns must be approved before being sent back. Items returned without prior approval will not be accepted.
If your return is approved, we will provide return instructions, including where to send your package.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping fees, if any, are non-refundable.
We recommend using a trackable shipping service. NEVEN™ is not responsible for returns that are lost, delayed, or damaged in transit.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at:
Please include your order number and clear photos or videos showing the issue.
Once reviewed, we may offer a replacement, store credit, refund, or another suitable solution depending on the situation.
Non-Returnable Items
We cannot accept returns for:
Used personal care or beauty items
Items not in original condition or packaging
Items damaged due to misuse, improper care, or normal wear and tear
Final sale items
Gift cards
Items returned without approval
Orders outside the 30-day return window
Sale Items
Discounted, promotional, clearance, or final-sale items may not be eligible for return unless they arrive damaged, defective, or incorrect.
Exchanges
We do not guarantee direct exchanges.
The fastest way to get a different item is to request a return for your original item. Once approved, you may place a new order separately.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Order Cancellations
Orders begin processing shortly after they are placed.
If you need to cancel or change your order, please contact us immediately. We will do our best to help, but cancellations or changes are not guaranteed once an order has been processed or shipped.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
To qualify, the item must be unused, in the same condition received, in its original packaging, and include proof of purchase.
Hygiene restrictions may still apply to personal care and beauty items where permitted by law.
Questions
For any return or refund questions, please contact us at: