Shipping Policy

At NEVEN™, we are committed to making your shopping experience smooth, reliable, and stress-free. Please review our shipping policy below before placing your order.

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed, shipped, or delivered on weekends or holidays. During high-volume periods, promotions, product launches, or holidays, processing times may take slightly longer.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

Estimated Delivery Time

Our standard delivery window is:

7–15 business days

This delivery timeframe applies to most orders within the United States and international destinations.

Most packages arrive sooner, but we provide this estimated window to account for carrier delays, customs processing, weather issues, holidays, and other factors outside of our control.

Please note: business days do not include weekends or holidays.

Shipping Locations

NEVEN™ ships to customers in the United States and many international locations.

Delivery times may vary depending on your country, local postal service, customs clearance, and carrier availability.

Free Shipping

We may offer free shipping promotions from time to time. If your order qualifies for free shipping, it will be shown at checkout.

Shipping promotions may change at any time without notice.

Tracking Information

Once your order ships, tracking information will be sent to the email address used at checkout.

Please allow 2–5 business days for tracking updates to appear after your order has shipped. In some cases, tracking may not update right away, even though the package is already in transit.

Incorrect Shipping Information

Customers are responsible for entering the correct shipping address at checkout.

NEVEN™ is not responsible for packages delayed, lost, or returned due to incorrect, incomplete, or misspelled shipping information provided by the customer.

If you notice an address mistake, please contact us as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee changes once the order has been processed.

Delays

While we work with reliable shipping partners, delivery delays can occasionally happen due to:

Carrier delays
Customs processing
Weather conditions
Holidays
High order volume
Incorrect shipping information
Local postal service delays

NEVEN™ is not responsible for delays caused by shipping carriers, customs, or events outside of our control.

Lost, Stolen, or Damaged Packages

If your package is marked as delivered but you did not receive it, please first check with your local carrier, neighbors, household members, or building/mailroom.

NEVEN™ is not responsible for stolen packages after the carrier confirms delivery.

If your order arrives damaged or appears to be lost in transit, please contact our customer support team within 7 days of the delivery date or last tracking update. We will review the situation and assist with a replacement, store credit, or carrier claim when applicable.

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs fees, import duties, taxes, or additional charges required by their country.

NEVEN™ is not responsible for customs delays or additional fees charged by local authorities.

Order Changes and Cancellations

Once an order is placed, we begin processing it as quickly as possible.

Order changes or cancellations are not guaranteed once the order has been submitted. If you need to make a change, please contact us immediately.

Questions

For shipping questions, tracking help, or delivery concerns, please contact our customer support team at neven.help@gmail.com

We are always happy to help and will do our best to resolve any shipping issue as quickly as possible.