Privacy policy
Privacy Policy
Last updated: July 1, 2026
At NEVEN™, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, place an order, contact us, or use our services.
By using our website, you agree to the practices described in this Privacy Policy.
Personal Information We Collect
When you visit our website or place an order, we may collect certain information, including:
Your name
Email address
Billing and shipping address
Phone number, if provided
Payment and transaction information
Order history
Customer support messages
Device, browser, and usage information
IP address and website activity
Items viewed, added to cart, or purchased
Payment information is processed securely through our payment providers. We do not directly store full credit card details.
How We Collect Information
We may collect information:
Directly from you when you place an order, create an account, subscribe, or contact us
Automatically through cookies, tracking tools, and website analytics
From service providers that help us operate our store, process payments, ship orders, provide support, or improve our website
How We Use Your Information
We use your personal information to:
Process and fulfill your orders
Send order confirmations and tracking updates
Provide customer support
Manage returns, refunds, and exchanges
Improve our website and shopping experience
Prevent fraud and protect our business
Send marketing emails or promotional offers, if you have opted in
Show relevant ads or offers based on your activity
Comply with legal obligations
Marketing Communications
If you sign up for marketing emails or promotional messages, we may send you offers, updates, and product information.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:
Even if you unsubscribe from marketing emails, we may still send you order-related messages, such as purchase confirmations, shipping updates, or customer service replies.
Cookies and Tracking
Our website may use cookies and similar technologies to improve your shopping experience, remember preferences, analyze website traffic, and support advertising.
You may be able to disable cookies through your browser settings, but some parts of the website may not work properly if cookies are disabled.
How We Share Information
We may share your information with trusted third parties who help us operate our business, including:
Website and ecommerce platforms
Payment processors
Shipping and fulfillment providers
Customer support tools
Marketing and advertising partners
Analytics providers
Fraud prevention services
Legal or regulatory authorities when required by law
We do not sell your personal information directly for cash.
Shopify
Our store is powered by Shopify. Shopify may collect and process personal information to help us operate our online store, process transactions, prevent fraud, and improve the shopping experience.
Shopify may also process information in accordance with its own privacy practices.
Third-Party Links
Our website may include links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
Data Security
We take reasonable steps to protect your personal information. However, no online system is completely secure, and we cannot guarantee absolute security.
Please avoid sending sensitive personal or financial information through unsecured communication channels.
Data Retention
We keep personal information only as long as necessary to:
Process orders
Provide customer support
Maintain business records
Comply with legal obligations
Resolve disputes
Prevent fraud
Enforce our policies
Your Privacy Rights
Depending on where you live, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Request a copy of your personal information
Opt out of certain marketing or targeted advertising activities
Withdraw consent where applicable
To submit a privacy request, contact us at:
We may need to verify your identity before processing certain requests.
Children’s Privacy
Our website is not intended for children. We do not knowingly collect personal information from children under the age required by applicable law.
If you believe a child has provided us with personal information, please contact us so we can review and delete the information if required.
International Customers
If you shop with us from outside the United States, your information may be processed or stored in countries other than your own.
By using our website, you understand that your information may be transferred and processed internationally where permitted by law.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website practices.
Any updates will be posted on this page with a revised “Last updated” date.
Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact us at: